Return policy

IN ALL CASES OF RETURNS & CANCELLATIONS, YOU JUST NEED TO DROP US A MAIL AT info@houseofpanchali.com.AND YOU WILL GET A REVERT WITHIN 24 WORKING HOURS. RETURN REQUESTS WILL ONLY BE ENTERTAINED IF THE CUSTOMER HAS ACCEPTED ONLY UNTEMPERED PACKAGE.

INDIAN CUSTOMERS
RETURNS BY INDIAN CUSTOMER
  • There is no policy for refund of money only exchange of goods is permitted which are once sold in case of only size issues subject to availability of size. No money will be refunded and the customer can choose to exchange the product with another product.

The customer agrees not to dispute the decision made by HoP and accept HoP’s decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.

Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

CANCELLATIONS BY INDIAN CUSTOMER

  • If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at info@houseofpanchali.com..
  • If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
  • No request for cancellation will be entertained after 24 hours of placing the order.
  • The customer agrees not to dispute the decision made by HoP and accept HoP’s decision regarding the cancellation.
  • Cancellations are only applicable for COD orders and not prepaid orders. Prepaid orders only exchange is allowed.
INTERNATIONAL CUSTOMERS
RETURNS BY INTERNATIONAL CUSTOMER
  • There is no policy for refund of money only exchange of goods is permitted which are once sold in case of only size or quality issues subject to availability of size. No money will be refunded and the customer can choose to buy another product to adjust amount or keep the amount as store credit to be utilised within 30 days from intimation to House of Panchali

CANCELLATIONS BY INTERNATIONAL CUSTOMER
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at info@houseofpanchali.com.
If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
No request for cancellation will be entertained after 24 hours of placing the order.

CANCELLATION BY HoP:
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by The Loom and accept The Loom’s decision regarding the cancellation

GET IN TOUCH WITH US
Call Us - +91 9971666848 (Mon-Sat - 10AM-6PM IST)
Mail Us - info@houseofpanchali.com.

EXCHANGE POLICY
PRODUCT DELIVERED IS BIG/SMALL IN SIZE? WANT A BIGGER/SMALLER SIZE?
You just need to drop us a mail at info@houseofpanchali.com. mentioning the new required size and you will get a revert within 24 working hours.
In case of size problem, we can always get it exchanged to a size you need.
For Size Exchanges, the product should be unused/unworn and request should be raised within 24 hours of delivery.
If a piece is exchanged once, it cannot be returned or exchanged the second time.
In case the new required size required is not available, Our Standard Returns and Cancellation Policy is applicable.
You just have to send us the received parcel at the address given on the parcel and the new parcel will be shipped to you as per our standard shipping policy.
THIS EXCHANGE POLICY IS APPLICABLE ONLY FOR DOMESTIC ORDERS/ORDERS DELIVERED WITHIN INDIA ONLY. FOR INTERNATIONAL ORDERS, REGULAR RETUNS AND CANCELLATION POLICY IS APPLICABLE FOR EXCHANGE.